Non-Managerial (Band 4)

The following Local In-Service Training courses are available for officers at this level.

‣ Introduction to Computers

AimThe aim of this course is to provide participants with basic knowledge and skills in information technology. This course forms part of the Information and Communications Technology Programme

Duration

7 Days

Proposed Course Dates

June 12-20, 2017 | September 4 – 12, 2017 | January 8 – 16, 2018

Course Loading

13

Pre-requisite

None

Target Group

Officers who have no prior computer knowledge and need basic skills to become computer competent

Course Objectives

At the end of the course, participants should be able to:

  • Demonstrate proficiency in the following subject areas:

    • Computer concepts

    • Data security, ethics and legislation

    • Health and safety

    • Microsoft Outlook

 

Course Content

 
  • Computer Hardware, Software and Peripherals

  • Storing Information

  • Personalising your Computer

  • Understanding Your Operating System

  • Data Security, Ethics and Legislation

  • Health and Safety: Computer Workstation Ergonomics

  • Microsoft Outlook

 

Instructional Methods

Lecture, demonstration, practical exercise

‣ Introduction to Microsoft Word

AimThe aim of this course is to provide participants with basic knowledge and skills in word processing using Microsoft Word. This course forms part of the Information and Communications Technology Programme

Duration

7 Days

Proposed Course Dates

June 26 - July 4, 2017

September 18 - 26, 2017

January 23 - 31, 2018

Course Loading

13

Pre-requisite

Successful completion of Introduction to Computer or similar training

Target Group

All Public Officers

Course Objectives

At the end of the course, participants should be able to:

  • Demonstrate proficiency in creating, editing and formatting word-processed documents

 

Course Content

 
  • The basics of word processing

  • Document creation

  • Document creation and organisation

  • Document checking and editing

 

Instructional Methods

Lecture, demonstration, practical exercise

Assessment Methods

Project and practical examination

‣ Introduction to Microsoft Excel

AimThe aim of this course is to provide participants with basic knowledge and skills in word processing using Microsoft Excel. This course forms part of the Information and Communications Technology Programme

Duration:

7 Days

Proposed Course Dates

July 10 - 18, 2017

November 6 - 14, 2017

February 19 - 27, 2018

Course Loading

13

Pre-requisite

Successful completion of Introduction to Computers or similar training

Target Group

All Public Officers

Course Objectives

At the end of the course, participants should be able to:

  • Demonstrate proficiency in creating and manipulating data in a spreadsheet using Microsoft Excel

 

Course Content

 
  • Creating a worksheet

    • Starting Excel

    • The Excel worksheet

    • The Worksheet Window

    • Entering data (text, numbers)

    • Formatting the worksheet

    • Calculating a sum

  • Formulae, functions and formatting

    • Order of operations

    • Entering and verifying formulae and functions

  • What-if analysis

    • Absolute vs Relative addressing

    • The IF function

  • Charting

  • Working with large worksheets

Instructional Methods

Lecture, demonstration, practical exercise

Assessment Methods

Project and practical examination

‣ Introduction to Microsoft Access

AimThe aim of this course is to provide participants with basic knowledge and skills in database management using Microsoft Access. This course forms part of the Information and Communications Technology Programme

Duration

7 Days

Proposed Course Dates

October 6 - 14, 2017

February 5 - 13, 2018

Course Loading

13

Pre-requisite

Successful completion of Introduction to Computers or similar training

Target Group

All Public Officers

Course Objectives

At the end of the course, participants should be able to:

  • Demonstrate proficiency in creating and manipulating data in a database using Microsoft Access

 

Course Content

 
  • Introduction to Microsoft Access

  • Brief Overview of Relational Databases and Database Applications

  • Starting Microsoft Access

  • Creating and Editing Tables

  • Finding and Filtering Data

  • Creating and Running Queries

  • Modifying Query Results

  • Creating and Running a Data Entry Form

  • Creating and Running a Report

 

Instructional Methods:

Lecture, demonstration, practical exercise

Assessment Methods:

Project and practical examination

‣ Introduction to Microsoft PowerPoint

AimThe aim of this course is to provide participants with basic knowledge and skills in creating electronic presentation using Microsoft PowerPoint. This course forms part of the Information and Communications Technology Programme

Duration

7 Days

Proposed Course Dates

July 24 - 27, 2017

November 20 – 23, 2017

March 5 – 8, 2018

Course Loading

13

Pre-requisite

Successful completion of Introduction to Computers or similar training

Target Group

All Public Officers

Course Objectives

At the end of the course, participants should be able to:

  • Determine what information should be used in their PowerPoint presentation

  • Start Microsoft PowerPoint

  • Create a PowerPoint presentation, using

    • Layout, text and slides

    • Design templates and images

  • Add animation effects

  • Print slides as handouts or notes, and

  • Identify and employ elements of a good presentation

 

Course Content

 
  • Starting a presentation

  • The PowerPoint window

  • Choosing a design template

  • Creating a presentation

  • Saving the presentation

  • Using graphics in presentations

  • Formattinging and animating slides

  • Adding headers and footers to slides

  • Printing slides and handouts

 

Instructional Methods

Lecture, demonstration, practical exercise

‣ Basic Accounting for Clerical Officers

AimThe aim of this course is to provide participants with knowledge of accounting fundamentals and practice in accounts with a view to increasing efficiency and effectiveness.

Duration

5 Days (one day a week for five weeks)

Proposed Course Dates

October 3, 10, 17, 24, 31 (2017)

January 2, 9, 16. 23. 30 (2018)

Please note that course dates may be subject to change

Course Loading

20

Pre-requisite

None

Target Group

Clerical officers who work in the accounting department

Course Objectives

At the end of the course, participants should be able to:

  • Explain the rules and regulations that govern government accounting.

  • Describe the accounting system.

  • Demonstrate how to input accounting entries into Smart Stream.

  • Discuss the importance of an internal control system.

  • Explain the concepts of reconciliation and budgeting.

 

Course Content

  • Overview of accounting process

 
    • Accrual versus cash accounting

    • Accounting equation

    • Different types of accounts

  • Processing accounting information

    • Charts of accounts

  • Financial rules and regulations

    • Financial Management and Audit Act 2007-11

    • Financial Management and Audit (Financial) Rules 2011

  • Smart stream

    • Invoicing

    • Purchasing

    • Receiving

  • Accounting for assets

    • Overseas Travel

    • Overdrawn SalarieS

  • Internal control system

    • Segregation of duties

    • Establishment of responsibility

  • Payroll

    • NIS rates for temporary and permanent employees

    • Salary scales and increments

  • Reconciliation

    • Bank Reconciliation

    • Fund Control

  • Budgeting

    • Programme Budget Document

    • Requested quarterly allocations

  • Code of Conduct

    • Use of public funds

    • Values and Ethics

 

Instructional Methods

Practical exercises, group discussion and lectures

‣ Driver/Messenger Development Workshop

Aim

The aim of the course is to enhance the knowledge and skills of housekeeping staff in the performance of their duties.

Duration

2 Days

Proposed Course Dates

To be advised

Course Loading

Maximum of 25 participants and a minimum of 18

Pre-requisite

None

Target Group

Driver/messengers of the various ministries and departments in the public service of Barbados

Course Objectives

At the end of the course, participants should be able to:

  • Explain the importance of their role in ensuring the smooth functioning of the organization

  • Develop skills to provide better customer service to internal and external clients

  • Communicate confidently and effectively with their manager, colleagues and customers

  • Plan, organize and manage their time more effectively

  • Describe the procedures for managing the delivery and receipt of mail

  • Outline steps in the maintenance of the vehicle used to carry out their duties

  • Interpret areas of legislation and standards which speak to traffic and safety

  • Discuss ways to minimise injury and strain at work

  • Review their driving skills to ensure safety on the road

 

Course Content

 
  • Your Role in the Organization

  • Handling Incoming & Outgoing Mail

  • Ergonomics for the Driver/Messenger

  • Use and Care of Public Service Vehicles

  • Road Traffic Rules and Regulations

  • Defensive Driving

 

Instructional Methods

Theory, group discussions, practical exercises, demonstrations and videos.

‣ General Housekeeping

Aim

The aim of the course is to enhance the knowledge and skills of housekeeping staff in the performance of their duties.

Duration

5 Days

Proposed Course Dates

To be advised

Course Loading

20

Pre-requisite

None

Target Group

Maids, janitorial staff and general workers

Course Objectives

At the end of the course, participants should be able to:

  • Explain their role in the organisation

  • Demonstrate the use and care of equipment

  • Identify ways to ensure safety and health at work

  • Handle and store cleaning equipment and material

 

Course Content

 
  • Your Role in the Organisation

  • Ethics in the Workplace

  • Care of Equipment

  • Food Hygiene

  • Personal Care and Etiquette

  • General Office Cleaning

 

Instructional Methods

Lecture, case study, role play, simulation exercise

Methods of Assessment

Class Participation

Practical assignment

‣ Registry Procedures

AimThe aim of the course is to improve the efficiency and effectiveness of registries within respective ministries and departments

Duration

4 Days

Proposed Course Dates

May 15 – 19, 2017

February 12 – 15, 2018

Course Loading

20

Pre-requisite

None

Target Group

Public officers who work within a registry and or those who supervise registry officers

Course Objectives

At the end of the course, participants should be able to:

  • Demonstrate a basic understanding of the principles of Records Management

  • Explain the principles and practices of registry procedures

  • Perform routine registry functions

 

Course Content

 
  • The Role and Function of the Registry:

    • Functions and responsibilities of a registry

    • Responsibilities of registry staff towards users

    • Responsibilities of users

    • Types of correspondence

    • Receipt, opening and sorting of mail

    • Movement of files

    • Preparation and opening of files

    • Maintenance and use of files

    • Closure of files

    • Essential registers and index cards

    • Procedures for dealing with emails and faxes

    • Protection of records

    • File Inventory

 

  • Overview of Records Management

 

‣ Secretarial Development

Aim

The aim of the course is to provide secretarial personnel in the Public Service with the requisite skills to carry out their duties in an efficient and courteous manner.

Duration

3 Days

Proposed Course Dates

To be advised

Course Loading

20

Pre-requisite

None

Target Group

Managers and Supervisors (from Senior Clerk to Senior Administrative Officer and related grades)

Course Objectives

At the end of the course, participants should be able to:

  • Explain the importance of the role of secretarial staff to the success of the organization

  • Develop skills to provide better customer service to clients

  • Communicate confidently and effectively with their manager, colleagues and customers

  • Apply the public service standards for preparing select public service documents

  • Apply the professional secretarial standards for attainment of high quality of work

  • Interpret areas of legislation which speak to the behaviours which should be exhibited in the workplace

  • Discuss ways to minimise injury and strain at work

  • Review their technical skills to ensure safety a high quality of work

 

Course Content

 
  • Your Role in the Organization

  • Communication & Interpersonal Skills

  • Public Service Rules and Regulations

  • Managing Files

  • Ergonomics for Secretarial Staff

  • Essential proof reading Skills

  • Document Preparation

 

Instructional Methods

Theory, group discussions, practical exercises and demonstrations.

‣ Seminar – Entry Level Officers in the Public Service

AimThe aim of the seminar is to invigorate and educate officers at the entry level about their roles as public officers and provide them with guidance on managing their careers in the Public Service.

Duration

1 Days

Proposed Course Dates

October 4, 2017

Course Loading

100

Pre-requisite

None

Target Group

Officers who have been in the service for four years or less.

Course Objectives

At the end of the course, participants should be able to:

  • Discuss the importance of the work performed and their role in providing and administrating public services;

  • Discuss qualities every Public officer should exhibit;

  • Discuss strategies to deal with obstacles in the workplace that could otherwise prevent an Officer from doing what is expected;

  • Discuss the importance of career development;

  • Identify alternative careers in the Public Service and outline a path to achieving that goal; and

  • Discuss the benefits of pursuing a career in the Public Service.

 

Course Content

 
  • What it means to be a Public Officer

 
    • The role of the Public Service

    • The role of the Public Officer

    • The Qualities of a Public Officer

    • Coping Strategies

 
  • Career Development

    • What is career development?

    • Popular versus alternative career/career streams in the Service

    • Benefits of working for the Government of Barbados

 

Instructional

Practice exercises, lectures and discussions

‣ Seminar – Understanding Misconduct

AimTo provide public officers with the opportunity to discuss the different categories of misconduct in the public service and understand how each category is to be investigated.

Duration

½ Day

Proposed Course Dates

September 13, 2017

Course Loading

100

Pre-requisite

None

Target Group

All public officers

Course Objectives

At the end of the seminar, participants should be able to:

  • Define misconduct

  • Explain the difference between misconduct of a serious nature and misconduct of a minor nature

  • Discuss the steps involved in investigating misconduct in the Public Service

 

Course Content

 
  • Behaviours which constitute misconduct

  • Penalties for misconduct

  • Process for adjudicating misconduct of a minor nature

  • Process for adjudicating misconduct of a serious nature

 

‣ Seminar – Emergency Management Awareness for Public Officers

AimThe aim of the seminar is to promote awareness about the hazards posed by earthquakes and tsunamis, and provide public officers with the opportunity to discuss personal safety during such emergencies.

Duration

½ Day

Proposed Course Dates

June 7, 2017

Course Loading

100

Pre-requisite

None

Target Group

All public officers

Course Objectives

At the end of the course, participants should be able to:

  • Discuss the types of natural disasters that occur in our region

  • Identify their responsibilities/behaviours before during and after a natural disaster

  • Discuss the structure of a business emergency plan

  • Discuss the structure of a personal/family emergency plan

  • Outline evacuation procedures for safeguarding themselves and others

 

Course Content

 
  • Types of disasters

  • Your role/responsibilities: before, during and after a natural disaster

  • Personal/family emergency plans

  • Business emergency plans

  • Evacuation procedures