Non-Managerial (Level 2)

The following Local In-Service Training courses are available for officers at this level.

‣ Basic Accounting for Clerical Officers

Course Number:FIN0201
AimThe aim of this course is to provide participants with knowledge of accounting fundamentals and practice in accounts with a view to increasing efficiency and effectiveness.

Duration

5 Days (one day a week for five weeks)

Proposed Course Dates

October 8 - November 5 2019 (Tuesdays only)

Course Loading

20

Pre-requisite

None

Target Group

Clerical officers who work in the accounting department

Course Objectives

At the end of the course, participants should be able to:

  • Explain the rules and regulations that govern government accounting.

  • Describe the accounting system.

  • Demonstrate how to input accounting entries into Smart Stream.

  • Discuss the importance of an internal control system.

  • Explain the concepts of reconciliation and budgeting.

 

Course Content

  • Overview of accounting process

 
    • Accrual versus cash accounting

    • Accounting equation

    • Different types of accounts

  • Processing accounting information

    • Charts of accounts

  • Financial rules and regulations

    • Financial Management and Audit Act 2007-11

    • Financial Management and Audit (Financial) Rules 2011

  • Smart stream

    • Invoicing

    • Purchasing

    • Receiving

  • Accounting for assets

    • Overseas Travel

    • Overdrawn SalarieS

  • Internal control system

    • Segregation of duties

    • Establishment of responsibility

  • Payroll

    • NIS rates for temporary and permanent employees

    • Salary scales and increments

  • Reconciliation

    • Bank Reconciliation

    • Fund Control

  • Budgeting

    • Programme Budget Document

    • Requested quarterly allocations

  • Code of Conduct

    • Use of public funds

    • Values and Ethics

 

Instructional Methods

Practical exercises, group discussion and lectures

‣ Communication and Interpersonal Skills

Course Number:GEN0101

Duration:

2 days

 No. of Participants:

 20

Course Dates:July 3 - 4, 2019

Target Group:

All Public Officers

 Course Aim:

 To enable participants to enhance their interpersonal relations through the use of effective communication techniques.

Course Outcomes:

At the end of the training, participants will be able to:

  • Define the role of communication in various settings
  • List communication barriers and strategies for minimising/eliminating these barriers
  • Demonstrate communication and interpersonal relationship techniques
 

Course Content:

The course will cover the following broad subject areas:

  • The communication process
  • Barriers to effective communication
  • Interpersonal skills:
  • dealing with difficult personality types
  • conflict management
  • Assertion vs aggression
  • Strategies for enhancing interpersonal skills
 

Delivery Methods:

Face-to-face

Instructional Methods:

The following methods will be used in course delivery:

  • Lectures
  • Case Studies
  • Role Plays
  • Small group and plenary discussions
 

‣ Customer Service Skills

Course Number:GEN0102

Duration:

2 days

 No. of Participants:

 20

Course Dates:June 3 - 4, 2019

Target Group:

All Public Officers

 Course Aim:

 To improve competence in public officers' delivery of customer service at the organizational level and by extension, to the wider public service.

Course Outcomes:

At the end of the training, participants will be able to:

  • Respond appropriately to customers
  • Effectively communicate information to customers
  • Prepare to deal with customers
  • Give consistent service to customers
  • Build customer confidence in the level of service provided
  • Meet the ongoing needs and expectations of customers
  • Contribute to developing the relationship between the organisation and its customers
  • Contribute to maintaining a safe work environment for customers, staff and visitors
  • Maintain personal health and hygiene
 

Course Content:

The course will cover the following broad subject areas:

  • Introduction to Customer Service
  • Promoting a positive impression of self and organisation
  • Delivering reliable customer service
  • Developing customer relationships
  • Resolving customer service problems
  • Maintaining a safe and secure working environment
 

Delivery Methods:

Face-to-face

Instructional Methods:

The following methods will be used in course delivery:

  • Lectures
  • Case Studies
  • Role Plays
  • Small group and plenary discussions
 

‣ Driver/Messenger Development

Course Number:OSD0202
Duration2 days
No. of Participants:20 
Course Dates:October 9 adn October 16, 2019
Target Group:Driver/Messengers of the various ministries and departments in the Public Service of Barbados
Course Aim:To provide Driver/Messengers in the Public Service with the requisite skills to carryout their duties in an efficient, safe and courteous manner. 

Course Outcomes:

At the end of the training, participants will be able to:

  • Explain the importance of their role in ensuring the smooth functioning of the organization

  • Develop skills to provide better customer service to internal and external clients

  • Communicate confidently and effectively with their manager, colleagues and customers

  • Plan, organize and manage their time more effectively

  • Describe the procedures for managing the delivery and receipt of mail

  • Outline steps in the maintenance of the vehicle used to carry out their duties

  • Interpret areas of legislation and standards which speak to traffic and safety

  • Discuss ways to minimise injury and strain at work

  • Review their driving skills to ensure safety on the road

 

Course Content:

The course will cover the following broad subject areas:

  • Your Role in the Organization
  • Handling Incoming & Outgoing Mail

  • Ergonomics for the Driver/Messenger

  • Use and Care of Public Service Vehicles

  • Road Traffic Rules and Regulations

  • Defensive Driving

 

Delivery method:

Face-to-face
Instructional Methods:

The following methods will be used in course delivery:

  • Lectures
  • Group discussions
  • Practical exercises
  • Demonstrations
  • Videos
Assessment Method:

Participants will be assessed using the following:

  • Group work

‣ Effective Presentation Skills

Course Number:GEN0103
Duration:5 days
Number of Participants:
20
Course Dates: June 24 - 28, 2019
Target
Group:
 
Public officers who are required to deliver presentations as part of their duties, and wish to build a foundation in successful presentation skills.
Course Aim:  To give participants the tools to cultivate confidence and competencies required to deliver effective presentations
Course
Outcomes:
 
 

At the end of the training, participants will be able to:

  • Overcome the fear and nervousness associated with presenting
  • Develop key skills to construct and deliver effective presentations
  • Present with clarity and energy
  • Use visual aids to enhance the appeal and professionalism of their presentation
  • Demonstrate confidence and dynamism as a presenter
 
Course
Content:
 
 

The course will cover the following broad subject areas:

  • Planning the presentation
  • The Art of Communication – positive body language
  • Speech writing techniques
  • Managing the audience
  • Tools of the Trade: Using Visual Aids and PowerPoint
  • Voice intonation and its uses
  • Successful impromptu speaking

 

Delivery
Methods:
 
 
Face-to-face  
Instructional
Methods:
  

The following methods will be used in course delivery:

  • Lectures
  • Group Discussion
  • Practical exercises

 

Assessment Method:
  • Individual presentations

‣ General Housekeeping

Course Number:OSD0203
Duration4 days
No. of Participants:20 
Course Dates:February 18 - 21, 2020
Target Group:Maids, janitorial staff and general workers
Course Aim:To enhance the knowledge and skills of housekeeping staff in the performance of their duties. 

Course Outcomes:

At the end of the training, participants will be able to:

  • Explain their role in the organisation

  • Identify ways to ensure health and safety at work

  • Demonstrate the use and care of equipment

  • Handle and store cleaning equipment and materials

 

Course Content:

The course will cover the following broad subject areas:

  • Your role in the organisation
  • Misconduct in the public service

  • Cleaning of surfaces, furnishings, fixtures and fittings

  • Occupational health and safety and best practices in general housekeeping

 

Delivery method:

Face-to-face
Instructional Methods:

The following methods will be used in course delivery:

  • Lectures
  • Practical exercises
  • Demonstrations
Assessment Method:

Participants will be assessed using the following:

  • Class participation and practical assignment

‣ Introduction to Computers

Course Number:ITC0101
AimThe aim of this course is to assist public officers with gaining a fundamental understanding of computers and a working knowledge of information and communications technology.

Duration

5 Days

Proposed Course Dates

July 8 - 12, 2019

Course Loading

13

Pre-requisite

None

Target Group

Officers who have no prior computer knowledge and need basic skills to start developing their computer competency.

Course Objectives

At the end of the course, participants should be able to:

  • Use ICT for simple tasks and purposes
  • Carry out the initial steps needed to use a personal computer
  • Make use of common types of hardware and software while complying with relevant safety and security requirements
  • Create adn manage files and folders
  • Carry out regular external maintenance of hardware
  • Solve common hardware and software errors, getting help with more difficult problems
 

Course Content

 
  • Computer Hardware, Software and Peripherals

  • Storing Information

  • Personalising your Computer

  • Understanding Your Operating System

  • Data Security, Ethics and Legislation

  • Health and Safety: Computer Workstation Ergonomics

 

Instructional Methods

Lecture, demonstration, practical exercises

‣ Introduction to Microsoft Excel

Course Number:ITC0103
Duration:5 days
Number of Participants:13

Course Dates:

September 23 - 27, 2019
October 28 - November 1, 2019

Target Group

All Public Officers

Pre-requisite:Successful completion of Introduction to Computers or equivalent.  
Course Aim:To introduce participants to Microsoft Excel and the development of proficiencies in creating and manipulating data in a spreadsheet with a view towards improving your productivity.  

Course Outcome:

At the end of the training, participants will be able to:

  • Demonstrate proficiency in
    creating and manipulating data in a
    spreadsheet using Microsoft Excel
      

 

Course Content

  • Introduction to the basics of Excel
  • Spreadsheet creation and organisation
  • Spreadsheet checking and editing
  • Spreadsheet functions and formulas
  • Charts and graphs
 

Delivery Method:

 Face-to-Face 

Instructional Methods:

The following methods will be used in course delivery:
  • Lecture
  • Demonstration
  • Practical exercises
 

‣ Introduction to Microsoft Outlook

Course Number:ITC0104
Duration:3 days
Number of Participants:15

Course Dates:

November 26 - 28, 2019

Target Group

All Public Officers

Pre-requisite:Successful completion of Introduction to Computer Applications or equivalent.  
Course Aim:To provide participants with basic knowledge and skills in Microsoft Outlook.  

Course Outcomes:

At the end of the training, participants will be able to:

  • send email (with or without attachments) whenever required; 
  • open received emails and action accordingly;
  • create a contact list or electronic rolodex;
  • schedule individual and/or recurring appointments and/or meetings;
  • electronically invite other persons to scheduled meetings;
  • electronically create a daily and/or recurring task list;
  • electronically assign tasks to other persons; and
  • electronically send status reports on assigned tasks.  
 

Course Content

The course will cover the following broad subject areas:
  • Introduction to Microsoft Outlook
  • Sending and receiving email
  • Using the Contact/Address Book feature
  • Setting appointments and/or meetings using the Calendar feature
  • Using the Task feature
  • Sharing your calendar  
 

Delivery Method:

Face-to-Face 

Instructional Methods:

The following methods will be used in course delivery:
  • Lecture
  • demonstration
  • practical exercises
 

‣ Introduction to Microsoft PowerPoint

Course Number:ITC0105
AimThe aim of this course is to provide participants with basic knowledge and skills in creating electronic presentation using Microsoft PowerPoint.

Duration

3 Days

Proposed Course Dates

November 11 – 13, 2019

Course Loading

13

Pre-requisite

Successful completion of Introduction to Computers or similar training

Target Group

All Public Officers

Course Objectives

At the end of the course, participants should be able to:

  • Determine what information should be used in their PowerPoint presentation

  • Start Microsoft PowerPoint

  • Create a PowerPoint presentation, using

    • Layout, text and slides

    • Design templates and images

  • Add animation effects

  • Print slides as handouts or notes, and

  • Identify and employ elements of a good presentation

 

Course Content

 
  • Starting a presentation

  • The PowerPoint window

  • Choosing a design template

  • Creating a presentation

  • Saving the presentation

  • Using graphics in presentations

  • Formattinging and animating slides

  • Adding headers and footers to slides

  • Printing slides and handouts

 

Instructional Methods

Lecture, demonstration, practical exercises

‣ Introduction to Microsoft Word

Course Number:ITC0106
AimThe aim of this course is to provide participants with basic knowledge and skills in word processing using Microsoft Word.

Duration

4 Days

Proposed Course Dates

November 18 - 21, 2019

Course Loading

13

Pre-requisite

Successful completion of Introduction to Computer or similar training

Target Group

All Public Officers

Course Objectives

At the end of the course, participants should be able to:

  • Demonstrate proficiency in creating, editing and formatting word-processed documents

 

Course Content

 
  • The basics of word processing

  • Document creation

  • Document creation and organisation

  • Document checking and editing

 

Instructional Methods

Lecture, demonstration, practical exercises

‣ Orientation to the Public Service

Course Number:GEN0107
Duration:4 days
Number of Participants:
20
Course Dates: January 20 - 23, 2020

March 9 - 12, 2020

Target
Group:
 
All officers who have been employed in the public service for four years or less, and who have not undergone a formal orientation programme.
Course Aim:  To provide participants with an overview of government and the public service.
Course
Outcomes:
 
 

At the end of the training, participants will be able to:

  • Explain the functions of the public service
  • Describe their responsibilities as public officers
  • Identify the main conditions of service
  • List the various benefits that accrue to public officers
  • Discuss career development
  • Discuss performance management
 
Course
Content:
 
 

The course will cover the following broad subject areas:

  • Administrative, legislative and executive arms of government
  • Legislative framework
  • Performance management (PRDS)
  • Conditions of Service
  • Working with files
  • Career Development

 

Delivery
Methods:
 
 
Face-to-face  
Instructional
Methods:
  

The following methods will be used in course delivery:

  • Lectures
  • Group Discussion
  • Buzz groups

 

Assessment Method:
  • N/A

‣ PRDS and You

Course Number:GEN0106
Duration:1 day
Number of Participants:
20
Course Dates: September 17, 2019

September 18, 2019

October 17, 2019

October 18, 2019

Target Group: All public officers.
Course Aim:  To expose participants to the performance appraisal tools the government of Barbados uses to develop and motivate public officers adn to evaluate their work performance.
Course
Outcomes:
 
 

At the end of the training, participants will be able to:

  • Define performance management
  • Explain five (5) objectives of PRDS
  • Explain five (5) benefits of PRDS
  • Discuss the PRDS cycle
  • Identify the steps in the PRDS cyclet
 
Course
Content:
 
 

The course will cover the following broad subject areas:

  • Definition of performance management
  • Benefits of PRDS
  • The PRDS cycle
  • Coping with poor performance

 

Delivery
Methods:
 
 
Face-to-face  
Instructional
Methods:
  

The following methods will be used in course delivery:

  • Lectures
  • Group Discussion
  • Buzz groups
  • Case study

 

Assessment Method:
  • N/A

‣ Registry Procedures

Course Number:KM0202
AimThe aim of the course is to improve the efficiency and effectiveness of registries within respective ministries and departments

Duration

3 Days

Proposed Course Dates

June 19 - 21, 2019

Course Loading

20

Pre-requisite

None

Target Group

Public officers who work within a registry and or those who supervise registry officers

Course Objectives

At the end of the course, participants should be able to:

  • Demonstrate a basic understanding of the principles of Records Management

  • Explain the principles and practices of registry procedures

  • Perform routine registry functions

 

Course Content

 
  • The Role and Function of the Registry

  • Overview of records management

  • Development of a file plan/classification system

  • An overview of electronic registry systems

Delivery
Methods:
 
 
Face-to-face  
Instructional
Methods:
  

The following methods will be used in course delivery:

  • Lectures
  • Group Discussion
  • Practical exercises

 

Assessment Method:
  • N/A

‣ Secretarial Development

Course Number:OSD0204
Duration:3 Days
No of Participants:20
Course Dates:October 2 - 4, 2019
Target Group:Stenographer/Typist, clerk/Typist, Receptionist and other officers who perform secretarial functions.
Course Aim:

To provide secretarial personnel with the requisite skills to carryout their duties in an efficient and courteous manner.

Course Outcomes:

At the end of the training, participants will be able to:

  • Explain the importance of the role of secretarial staff to the success of the organization

  • Develop skills to provide better customer service to clients

  • Communicate confidently and effectively with their manager, colleagues and customers

  • Apply the public service standards for preparing select public service documents

  • Apply the professional secretarial standards for attainment of high quality of work

  • Interpret areas of legislation which speak to the behaviours which should be exhibited in the workplace

  • Discuss ways to minimise injury and strain at work

  • Review their technical skills to ensure safety a high quality of work

 

Course Content:

The course will cover the following broad subject areas:

  • Your Role in the Organization
  • Communication & Interpersonal Skills

  • Public Service Rules and Regulations

  • Managing Files

  • Ergonomics for Secretarial Staff

  • Essential proof reading Skills

  • Document Preparation

 
Delivery Method:Face-to-Face

Instructional Methods

The following methods will be used in course delivery:

  • Theory
  • Group discussions
  • Practical exercises
  • Demonstrations
 

‣ Seminar – Emergency Preparedness

Course Number:ISS0102
AimTo promote awareness about threats posed by hurricanes, tropical storms and other types of hazards and disasters and to provide public officers with the opportunity to discuss safety procedures during such events.

Duration

½ Day

Proposed Course Dates

June 27, 2019

Course Loading

100

Pre-requisite

None

Target Group

All public officers

Course Objectives

At the end of the seminar, participants should be able to:

  • Discuss the types of natural disasters that occur in our region

  • Identify their responsibilities/behaviours before, during and after a hurricane/storm

  • Discuss the structure of a personal/family emergency plan

  • Outline evacuation procedures for safeguarding themselves and others

 

Course Content

 
  • Types of disasters

  • Your role and responsibilities before, during and after an event

  • Personal and workplace evacuation procedures

  • Personal/family emergency plans

 

‣ Seminar – Safety and Health at Work

Course Number:ISS0104
AimTo sensitize public officers to the Safety and Health at Work (SHaW) Act Cap 356 adn to promote occupational safety and health procedures that relate to their responsibilities as public sector employees.

Duration

½ Day

Proposed Course Dates

October 24, 2019

Course Loading

100

Pre-requisite

None

Target Group

All public officers

Course Objectives

At the end of the seminar, participants should be able to:

  • Discuss the Safety and Health at Work Act, Cap 356 as it applies to their place of work

  • Explain the concept of risk assessment and how it is used to prevent accidents

  • Identify the factors impacting on indoor air qualtiy

 

Course Content

 
  • Introduction to SHaW Act, Cap 356

  • Risk Assessment and Accident prevention

  • Managing Indoor Air Quality

  • <
 

‣ Seminar – Understanding Misconduct

Course Number:ISS0106
AimTo provide public officers with the opportunity to discuss the different categories of misconduct in the public service and understand how each category is to be investigated.

Duration

½ Day

Proposed Course Dates

November 5, 2019

Course Loading

100

Pre-requisite

None

Target Group

All public officers

Course Objectives

At the end of the seminar, participants should be able to:

  • Define misconduct

  • Explain the difference between misconduct of a serious nature and misconduct of a minor nature

  • Discuss the steps involved in investigating misconduct in the Public Service

 

Course Content

 
  • Behaviours which constitute misconduct

  • Penalties for misconduct

  • Process for adjudicating misconduct of a minor nature

  • Process for adjudicating misconduct of a serious nature

 

‣ Time Management

Course Number:GEN0104
Duration:1 day
Number of Participants:
20
Course Dates: January 14, 2020
Target
Group:
 
All Public Officers  
Course Aim:  To expose participants to current methods and strategies for managing their time, with a view towards improving individual and organisational productivity.  
Course
Outcomes:
 
 
At the end of the training, participants will be able to:
  • Define Time Management;
  • Analyse Time Schedules;
  • Set Goals and Objectives;
  • Prioritise Activities;
  • Identify Time Wasters; and
  • List Key Strategies for Time Management.  
Course
Content:
 
 
The course will cover the following broad subject areas:
  • The Concept of Time Management;
  • Recording Use of Time;
  • Analysing Use of Time;
  • Identifying Time Wasters; and
  • Strategies for Managing Time.  
Delivery
Methods:
 
 
Face-to-face  
Instructional
Methods:
  
The following methods will be used in course delivery:
  • Lectures
  • Case Studies
  • Role Plays