Duration

5 Days (one day a week for five weeks)

Proposed Course Dates

October 8 - November 5 2019 (Tuesdays only)

Course Loading

20

Pre-requisite

None

Target Group

Clerical officers who work in the accounting department

Course Objectives

At the end of the course, participants should be able to:

• Explain the rules and regulations that govern government accounting.

• Describe the accounting system.

• Demonstrate how to input accounting entries into Smart Stream.

• Discuss the importance of an internal control system.

• Explain the concepts of reconciliation and budgeting.

Course Content

• Overview of accounting process

• Accrual versus cash accounting

• Accounting equation

• Different types of accounts

• Processing accounting information

• Charts of accounts

• Financial rules and regulations

• Financial Management and Audit Act 2007-11

• Financial Management and Audit (Financial) Rules 2011

• Smart stream

• Invoicing

• Purchasing

• Receiving

• Accounting for assets

• Overseas Travel

• Overdrawn SalarieS

• Internal control system

• Segregation of duties

• Establishment of responsibility

• Payroll

• NIS rates for temporary and permanent employees

• Salary scales and increments

• Reconciliation

• Bank Reconciliation

• Fund Control

• Budgeting

• Programme Budget Document

• Requested quarterly allocations

• Code of Conduct

• Use of public funds

• Values and Ethics

Instructional Methods

Practical exercises, group discussion and lectures

Duration:

2 days

 No. of Participants:

 20

Target Group:

 Course Aim:

 To enable participants to enhance their interpersonal relations through the use of effective communication techniques.

Course Outcomes:

At the end of the training, participants will be able to:

• Define the role of communication in various settings
• List communication barriers and strategies for minimising/eliminating these barriers
• Demonstrate communication and interpersonal relationship techniques

Course Content:

The course will cover the following broad subject areas:

• The communication process
• Barriers to effective communication
• Interpersonal skills:
• dealing with difficult personality types
• conflict management
• Assertion vs aggression
• Strategies for enhancing interpersonal skills

Delivery Methods:

Instructional Methods:

The following methods will be used in course delivery:

• Lectures
• Case Studies
• Role Plays
• Small group and plenary discussions

Duration:

2 days

 No. of Participants:

 20

Target Group:

 Course Aim:

 To improve competence in public officers' delivery of customer service at the organizational level and by extension, to the wider public service.

Course Outcomes:

At the end of the training, participants will be able to:

• Respond appropriately to customers
• Effectively communicate information to customers
• Prepare to deal with customers
• Give consistent service to customers
• Build customer confidence in the level of service provided
• Meet the ongoing needs and expectations of customers
• Contribute to developing the relationship between the organisation and its customers
• Contribute to maintaining a safe work environment for customers, staff and visitors
• Maintain personal health and hygiene

Course Content:

The course will cover the following broad subject areas:

• Introduction to Customer Service
• Promoting a positive impression of self and organisation
• Delivering reliable customer service
• Developing customer relationships
• Resolving customer service problems
• Maintaining a safe and secure working environment

Delivery Methods:

Instructional Methods:

The following methods will be used in course delivery:

• Lectures
• Case Studies
• Role Plays
• Small group and plenary discussions

Course Outcomes:

At the end of the training, participants will be able to:

• Explain the importance of their role in ensuring the smooth functioning of the organization

• Develop skills to provide better customer service to internal and external clients

• Communicate confidently and effectively with their manager, colleagues and customers

• Plan, organize and manage their time more effectively

• Describe the procedures for managing the delivery and receipt of mail

• Outline steps in the maintenance of the vehicle used to carry out their duties

• Interpret areas of legislation and standards which speak to traffic and safety

• Discuss ways to minimise injury and strain at work

• Review their driving skills to ensure safety on the road

Course Content:

The course will cover the following broad subject areas:

• Your Role in the Organization

• Handling Incoming & Outgoing Mail

• Ergonomics for the Driver/Messenger

• Use and Care of Public Service Vehicles

• Road Traffic Rules and Regulations

• Defensive Driving

Delivery method:

The following methods will be used in course delivery:

• Lectures
• Group discussions
• Practical exercises
• Demonstrations
• Videos

Participants will be assessed using the following:

• Group work

At the end of the training, participants will be able to:

• Overcome the fear and nervousness associated with presenting
• Develop key skills to construct and deliver effective presentations
• Present with clarity and energy
• Use visual aids to enhance the appeal and professionalism of their presentation
• Demonstrate confidence and dynamism as a presenter

The course will cover the following broad subject areas:

• Planning the presentation
• The Art of Communication – positive body language
• Speech writing techniques
• Managing the audience
• Tools of the Trade: Using Visual Aids and PowerPoint
• Voice intonation and its uses
• Successful impromptu speaking

The following methods will be used in course delivery:

• Lectures
• Group Discussion
• Practical exercises

• Individual presentations

Course Outcomes:

At the end of the training, participants will be able to:

• Explain their role in the organisation

• Identify ways to ensure health and safety at work

• Demonstrate the use and care of equipment

• Handle and store cleaning equipment and materials

Course Content:

The course will cover the following broad subject areas:

• Your role in the organisation

• Misconduct in the public service

• Cleaning of surfaces, furnishings, fixtures and fittings

• Occupational health and safety and best practices in general housekeeping

Delivery method:

The following methods will be used in course delivery:

• Lectures
• Practical exercises
• Demonstrations

Participants will be assessed using the following:

• Class participation and practical assignment

Duration

5 Days

Proposed Course Dates

July 8 - 12, 2019

Course Loading

13

Pre-requisite

None

Target Group

Officers who have no prior computer knowledge and need basic skills to start developing their computer competency.

Course Objectives

At the end of the course, participants should be able to:

• Use ICT for simple tasks and purposes
• Carry out the initial steps needed to use a personal computer
• Make use of common types of hardware and software while complying with relevant safety and security requirements
• Create adn manage files and folders
• Carry out regular external maintenance of hardware
• Solve common hardware and software errors, getting help with more difficult problems

Course Content

• Computer Hardware, Software and Peripherals

• Storing Information

• Personalising your Computer

• Understanding Your Operating System

• Data Security, Ethics and Legislation

• Health and Safety: Computer Workstation Ergonomics

Instructional Methods

Lecture, demonstration, practical exercises

Course Dates:

September 23 - 27, 2019
October 28 - November 1, 2019

Target Group

All Public Officers

Course Outcome:

At the end of the training, participants will be able to:

• Demonstrate proficiency in
  creating and manipulating data in a
  spreadsheet using Microsoft Excel  

Course Content

• Introduction to the basics of Excel
• Spreadsheet creation and organisation
• Spreadsheet checking and editing
• Spreadsheet functions and formulas
• Charts and graphs

Delivery Method:

 Face-to-Face 

Instructional Methods:

• Lecture
• Demonstration
• Practical exercises

Course Dates:

November 26 - 28, 2019

Target Group

All Public Officers

Course Outcomes:

At the end of the training, participants will be able to:

• send email (with or without attachments) whenever required; 
• open received emails and action accordingly;
• create a contact list or electronic rolodex;
• schedule individual and/or recurring appointments and/or meetings;
• electronically invite other persons to scheduled meetings;
• electronically create a daily and/or recurring task list;
• electronically assign tasks to other persons; and
• electronically send status reports on assigned tasks.  

Course Content

• Introduction to Microsoft Outlook
• Sending and receiving email
• Using the Contact/Address Book feature
• Setting appointments and/or meetings using the Calendar feature
• Using the Task feature
• Sharing your calendar  

Delivery Method:

Instructional Methods:

• Lecture
• demonstration
• practical exercises

Duration

3 Days

Proposed Course Dates

November 11 – 13, 2019

Course Loading

13

Pre-requisite

Successful completion of Introduction to Computers or similar training

Target Group

All Public Officers

Course Objectives

At the end of the course, participants should be able to:

• Determine what information should be used in their PowerPoint presentation

• Start Microsoft PowerPoint

• Create a PowerPoint presentation, using

  • Layout, text and slides

  • Design templates and images

• Add animation effects

• Print slides as handouts or notes, and

• Identify and employ elements of a good presentation

Course Content

• Starting a presentation

• The PowerPoint window

• Choosing a design template

• Creating a presentation

• Saving the presentation

• Using graphics in presentations

• Formattinging and animating slides

• Adding headers and footers to slides

• Printing slides and handouts

Instructional Methods

Lecture, demonstration, practical exercises

Duration

4 Days

Proposed Course Dates

November 18 - 21, 2019

Course Loading

13

Pre-requisite

Successful completion of Introduction to Computer or similar training

Target Group

All Public Officers

Course Objectives

At the end of the course, participants should be able to:

• Demonstrate proficiency in creating, editing and formatting word-processed documents

Course Content

• The basics of word processing

• Document creation

• Document creation and organisation

• Document checking and editing

Instructional Methods

Lecture, demonstration, practical exercises

March 9 - 12, 2020

At the end of the training, participants will be able to:

• Explain the functions of the public service
• Describe their responsibilities as public officers
• Identify the main conditions of service
• List the various benefits that accrue to public officers
• Discuss career development
• Discuss performance management

The course will cover the following broad subject areas:

• Administrative, legislative and executive arms of government
• Legislative framework
• Performance management (PRDS)
• Conditions of Service
• Working with files
• Career Development

The following methods will be used in course delivery:

• Lectures
• Group Discussion
• Buzz groups

• N/A

September 18, 2019

October 17, 2019

October 18, 2019

At the end of the training, participants will be able to:

• Define performance management
• Explain five (5) objectives of PRDS
• Explain five (5) benefits of PRDS
• Discuss the PRDS cycle
• Identify the steps in the PRDS cyclet

The course will cover the following broad subject areas:

• Definition of performance management
• Benefits of PRDS
• The PRDS cycle
• Coping with poor performance

The following methods will be used in course delivery:

• Lectures
• Group Discussion
• Buzz groups
• Case study

• N/A

Duration

3 Days

Proposed Course Dates

June 19 - 21, 2019

Course Loading

20

Pre-requisite

None

Target Group

Public officers who work within a registry and or those who supervise registry officers

Course Objectives

At the end of the course, participants should be able to:

• Demonstrate a basic understanding of the principles of Records Management

• Explain the principles and practices of registry procedures

• Perform routine registry functions

Course Content

• The Role and Function of the Registry

• Overview of records management

• Development of a file plan/classification system

• An overview of electronic registry systems

The following methods will be used in course delivery:

• Lectures
• Group Discussion
• Practical exercises

• N/A

To provide secretarial personnel with the requisite skills to carryout their duties in an efficient and courteous manner.

Course Outcomes:

At the end of the training, participants will be able to:

• Explain the importance of the role of secretarial staff to the success of the organization

• Develop skills to provide better customer service to clients

• Communicate confidently and effectively with their manager, colleagues and customers

• Apply the public service standards for preparing select public service documents

• Apply the professional secretarial standards for attainment of high quality of work

• Interpret areas of legislation which speak to the behaviours which should be exhibited in the workplace

• Discuss ways to minimise injury and strain at work

• Review their technical skills to ensure safety a high quality of work

Course Content:

The course will cover the following broad subject areas:

• Your Role in the Organization

• Communication & Interpersonal Skills

• Public Service Rules and Regulations

• Managing Files

• Ergonomics for Secretarial Staff

• Essential proof reading Skills

• Document Preparation

Instructional Methods

The following methods will be used in course delivery:

• Theory
• Group discussions
• Practical exercises
• Demonstrations

Duration

½ Day

Proposed Course Dates

June 27, 2019

Course Loading

100

Pre-requisite

None

Target Group

All public officers

Course Objectives

At the end of the seminar, participants should be able to:

• Recall the types of natural disasters that occur in our region

• Understand their responsibilities before, during and after a hurricane/storm

• Understand the structure of a personal/family emergency plan

• Outline evacuation procedures for safeguarding themselves and others

Course Content

• Types of disasters

• Personal and Workplace responsibilities before, during and after an event

• Family emergency plans

• Evacuation procedures

Duration

½ Day

Proposed Course Dates

October 24, 2019

Course Loading

100

Pre-requisite

None

Target Group

All public officers

Course Objectives

At the end of the seminar, participants should be able to:

• Discuss the Safety and Health at Work Act, Cap 356 as it applies to their place of work

• Explain the concept of risk assessment and how it is used to prevent accidents

• Identify the factors impacting on indoor air qualtiy

Course Content

• Introduction to SHaW Act, Cap 356

• Risk Assessment and Accident prevention

• Managing Indoor Air Quality

<

Duration

½ Day

Proposed Course Dates

November 5, 2019

Course Loading

100

Pre-requisite

None

Target Group

All public officers

Course Objectives

At the end of the seminar, participants should be able to:

• Define misconduct

• Explain the difference between misconduct of a serious nature and misconduct of a minor nature

• Discuss the steps involved in investigating misconduct in the Public Service

Course Content

• Behaviours which constitute misconduct

• Penalties for misconduct

• Process for adjudicating misconduct of a minor nature

• Process for adjudicating misconduct of a serious nature