Non-Managerial (Band 4)

The following Local In-Service Training courses are available for officers at this level.

‣ Introduction to Microsoft Outlook

Course Number:ITC0504
Duration:3 days
Number of Participants:15

Course Dates:

September 3-5, 2018

Target Group

All Public Officers

Pre-requisite:Successful completion of Introduction to Computer Applications or equivalent.  
Course Aim:To provide participants with basic knowledge and skills in Microsoft Outlook.  

Course Outcomes:

At the end of the training, participants will be able to:

  • send email (with or without attachments) whenever required; 
  • open received emails and action accordingly;
  • create a contact list or electronic rolodex;
  • schedule individual and/or recurring appointments and/or meetings;
  • electronically invite other persons to scheduled meetings;
  • electronically create a daily and/or recurring task list;
  • electronically assign tasks to other persons; and
  • electronically send status reports on assigned tasks.  
 

Course Content

The course will cover the following broad subject areas:
  • Introduction to Microsoft Outlook
  • Sending and receiving email
  • Using the Contact/Address Book feature
  • Setting appointments and/or meetings using the Calendar feature
  • Using the Task feature
  • Sharing your calendar  
 

Delivery Method:

Face-to-Face 

Instructional Methods:

The following methods will be used in course delivery:
  • Lecture
  • demonstration
  • practical exercise
 

‣ Introduction to Microsoft Excel

Course Number:ITC0503
Duration:4 days
Number of Participants:15

Course Dates:

August 27-30, 2018

Target Group

All Public Officers

Pre-requisite:Successful completion of Introduction to Computer Applications or equivalent.  
Course Aim:To provide participants with basic knowledge and skills in Microsoft Excel.  

Course Outcome:

At the end of the training, participants will be able to:

  • Demonstrate proficiency in
    creating and manipulating data in a
    spreadsheet using Microsoft Excel
      

 

Course Content

  • Creating a worksheet
  • Starting Excel
  • The Excel worksheet
  • The Worksheet Window
  • Entering data (text, numbers)
  • Formatting the worksheet
  • Calculating a sum
  • Formulae, functions and formatting
  • Order of operations
  • Entering and verifying formulae and
  • functions
  • What-if analysis
  • Absolute vs Relative addressing
  • The IF function
  • Charting
  • Working with large worksheets
 

Delivery Method:

 Face-to-Face 

Instructional Methods:

The following methods will be used in course delivery:
  • Lecture
  • Demonstration
  • Practical exercise
 

‣ Communication and Interpersonal Skills

Duration:

2 days

 No. of Participants:

 20

Course Dates:July 30-31, 2018

Target Group:

All Public Officers

 Course Aim:

 To enable participants to enhance their interpersonal relations through the use of effective communication techniques.

Course Outcomes:

At the end of the training, participants will be able to:

  • Define the role of communication in various settings
  • List communication barriers and strategies for minimising/eliminating these barriers
  • Demonstrate communication and interpersonal relationship techniques
 

Course Content:

The course will cover the following broad subject areas:

  • The communication process
  • Barriers to effective communication
  • Interpersonal skills:
  • dealing with difficult personality types
  • conflict management
  • Assertion vs aggression
  • Strategies for enhancing interpersonal skills
 

Delivery Methods:

Face-to-face

Instructional Methods:

The following methods will be used in course delivery:

  • Lectures
  • Case Studies
  • Role Plays
  • Small group and plenary discussions