Senior Managers: Training Administration Division

Senior Managers (Level 4)

The following Local In-Service Training courses are available for officers at this level.

‣ Coaching and Counselling for Leadership Development

Course Number:	MNL0401
Duration:	5 days
Number of Participants:	20
Course Dates:	May 27 - 31, 2019
Target Group	Deputy Permanent Secretaries, Heads of Department, Senior Administrative Officers and Officers of related grades
Pre-requisite:	N/A.
Course Aim:	To equip participants with the competencies necessary to coach and counsel employees in the workplace
Course Outcome:	At the end of the training, participants will be able to: Champion the development of a coaching and counselling culture in the ministry/department Plan and execute appropriate coaching and counselling interventions across the ministry/department Act as effective first respondents where counselling needs present in the ministry/department Practice mindfulness in coaching and counselling
Course Content	Fundamentals of coaching and counselling The Coach Roles Myers Briggs Type Inventory profiling (MBTI) The Coaching Process Coaching Planning and Preparation Coaching and Counselling Skills Developing your communication Skills Assessing your communication skills Coaching and counselling in the workplace Counselling for personal matters
Delivery Method:	Face-to-Face
Instructional Methods:	The following methods will be used in course delivery: Lecture Lectures Group Discussion Case Studies Self-Assessments Role Play

‣ Communication and Interpersonal Skills

Course Number:	GEN0101
Duration:	2 days
No. of Participants:	20
Course Dates:	July 3 - 4, 2019
Target Group:	All Public Officers
Course Aim:	To enable participants to enhance their interpersonal relations through the use of effective communication techniques.
Course Outcomes:	At the end of the training, participants will be able to: Define the role of communication in various settings List communication barriers and strategies for minimising/eliminating these barriers Demonstrate communication and interpersonal relationship techniques
Course Content:	The course will cover the following broad subject areas: The communication process Barriers to effective communication Interpersonal skills: dealing with difficult personality types conflict management Assertion vs aggression Strategies for enhancing interpersonal skills
Delivery Methods:	Face-to-face
Instructional Methods:	The following methods will be used in course delivery: Lectures Case Studies Role Plays Small group and plenary discussions

‣ Customer Service Skills

Course Number:	GEN0102
Duration:	2 days
No. of Participants:	20
Course Dates:	June 3 - 4, 2019
Target Group:	All Public Officers
Course Aim:	To improve competence in public officers' delivery of customer service at the organizational level and by extension, to the wider public service.
Course Outcomes:	At the end of the training, participants will be able to: Respond appropriately to customers Effectively communicate information to customers Prepare to deal with customers Give consistent service to customers Build customer confidence in the level of service provided Meet the ongoing needs and expectations of customers Contribute to developing the relationship between the organisation and its customers Contribute to maintaining a safe work environment for customers, staff and visitors Maintain personal health and hygiene
Course Content:	The course will cover the following broad subject areas: Introduction to Customer Service Promoting a positive impression of self and organisation Delivering reliable customer service Developing customer relationships Resolving customer service problems Maintaining a safe and secure working environment
Delivery Methods:	Face-to-face
Instructional Methods:	The following methods will be used in course delivery: Lectures Case Studies Role Plays Small group and plenary discussions

‣ Effective Presentation Skills

Course Number:	GEN0103
Duration:	5 days
Number of Participants:	20
Course Dates:	June 24 - 28, 2019
Target Group:	Public officers who are required to deliver presentations as part of their duties, and wish to build a foundation in successful presentation skills.
Course Aim:	To give participants the tools to cultivate confidence and competencies required to deliver effective presentations
Course Outcomes:	At the end of the training, participants will be able to: Overcome the fear and nervousness associated with presenting Develop key skills to construct and deliver effective presentations Present with clarity and energy Use visual aids to enhance the appeal and professionalism of their presentation Demonstrate confidence and dynamism as a presenter
Course Content:	The course will cover the following broad subject areas: Planning the presentation The Art of Communication – positive body language Speech writing techniques Managing the audience Tools of the Trade: Using Visual Aids and PowerPoint Voice intonation and its uses Successful impromptu speaking
Delivery Methods:	Face-to-face
Instructional Methods:	The following methods will be used in course delivery: Lectures Group Discussion Practical exercises
Assessment Method:	Individual presentations

‣ Finance For Non-Finance Managers

Course Number:	FIN0401
Aim	The aim of this course is to further enhance the knowledge and skills of senior officers who have not had the benefit of training or certification in Accounts, and are involved in the preparation of their organisation’s Annual Estimates and Programme Budget documents.
Duration	5 Days
Proposed Course Dates	November 25-29, 2019 (updated)
Course Loading	20
Pre-requisite	None
Target Group	Deputy Permanent Secretaries, Head of Departments, Senior Administrative Officers and officers of related grades who need ot increase their skill and comfort level in working with financial information.
Course Objectives	At the end of the course, participants should be able to: Interpret basic financial reports Translate plans into budgets Aptly utilise accounting tools and information to make better decisions for the organisation Sustain good financial practices
Course Content	Understanding Accounting and Finance Exploring Financial Statements Estimates and the Budgeting Process in the Public Sector Debt and Capital Management Investing and Capital Management: How International Funding Institutions (IFIs) Work PerformanceIndicators
Instructional Methods	Lecture, discussion

‣ Industrial Relations Management

Course Number:	MNL0402
Duration:	2 days
Number of Participants:	20
Course Dates:	January 15 - 16, 2020
Target Group	Deputy Permanent Secretaries, Heads of Department, Senior Administrative Officers and Officers of related grades
Pre-requisite:	N/A.
Course Aim:	To enhance the knowlege adn skills of deputy permanent secretaries in the area of industrial relations so that tthey can practise sound industrial relations practices which will ensure the continuance of a stable industrial relations climate in the public service.
Course Outcome:	At the end of the training, participants will be able to: Describe the existing legislative framework for industrial relations Describe the critical role that negotiation and collective bargaining plays in promoting a stable industrial relations climate Explain the importance of public service industrial relations activities to a successful industrial relations climate
Delivery Method:	Face-to-Face
Instructional Methods:	The following methods will be used in course delivery: Lecture Lectures Group Discussion Case Studies

‣ Introduction to Computers

Course Number:	ICT0101
Aim	The aim of this course is to assist public officers with gaining a fundamental understanding of computers and a working knowledge of information and communications technology.
Duration	5 Days
Proposed Course Dates	July 8 - 12, 2019
Course Loading	13
Pre-requisite	None
Target Group	Officers who have no prior computer knowledge and need basic skills to start developing their computer competency.
Course Objectives	At the end of the course, participants should be able to: Use ICT for simple tasks and purposes Carry out the initial steps needed to use a personal computer Make use of common types of hardware and software while complying with relevant safety and security requirements Create adn manage files and folders Carry out regular external maintenance of hardware Solve common hardware and software errors, getting help with more difficult problems
Course Content	Computer Hardware, Software and Peripherals Storing Information Personalising your Computer Understanding Your Operating System Data Security, Ethics and Legislation Health and Safety: Computer Workstation Ergonomics
Instructional Methods	Lecture, demonstration, practical exercises

‣ Introduction to Microsoft Excel

Course Number:	ITC0103
Duration:	5 days
Number of Participants:	13
Course Dates:	September 23 - 27, 2019 October 28 - November 1, 2019
Target Group	All Public Officers
Pre-requisite:	Successful completion of Introduction to Computers or equivalent.
Course Aim:	To introduce participants to Microsoft Excel and the development of proficiencies in creating and manipulating data in a spreadsheet with a view towards improving your productivity.
Course Outcome:	At the end of the training, participants will be able to: Demonstrate proficiency in creating and manipulating data in a spreadsheet using Microsoft Excel
Course Content	Introduction to the basics of Excel Spreadsheet creation and organisation Spreadsheet checking and editing Spreadsheet functions and formulas Charts and graphs
Delivery Method:	Face-to-Face
Instructional Methods:	The following methods will be used in course delivery: Lecture Demonstration Practical exercises

‣ Introduction to Microsoft Outlook

Course Number:	ITC0104
Duration:	3 days
Number of Participants:	15
Course Dates:	November 26 - 28, 2019
Target Group	All Public Officers
Pre-requisite:	Successful completion of Introduction to Computer Applications or equivalent.
Course Aim:	To provide participants with basic knowledge and skills in Microsoft Outlook.
Course Outcomes:	At the end of the training, participants will be able to: send email (with or without attachments) whenever required; open received emails and action accordingly; create a contact list or electronic rolodex; schedule individual and/or recurring appointments and/or meetings; electronically invite other persons to scheduled meetings; electronically create a daily and/or recurring task list; electronically assign tasks to other persons; and electronically send status reports on assigned tasks.
Course Content	The course will cover the following broad subject areas: Introduction to Microsoft Outlook Sending and receiving email Using the Contact/Address Book feature Setting appointments and/or meetings using the Calendar feature Using the Task feature Sharing your calendar
Delivery Method:	Face-to-Face
Instructional Methods:	The following methods will be used in course delivery: Lecture demonstration practical exercises

‣ Introduction to Microsoft PowerPoint

Course Number:	ITC0105
Aim	The aim of this course is to provide participants with basic knowledge and skills in creating electronic presentation using Microsoft PowerPoint.
Duration	3 Days
Proposed Course Dates	November 11 – 13, 2019
Course Loading	13
Pre-requisite	Successful completion of Introduction to Computers or similar training
Target Group	All Public Officers
Course Objectives	At the end of the course, participants should be able to: Determine what information should be used in their PowerPoint presentation Start Microsoft PowerPoint Create a PowerPoint presentation, using Layout, text and slides Design templates and images Add animation effects Print slides as handouts or notes, and Identify and employ elements of a good presentation
Course Content	Starting a presentation The PowerPoint window Choosing a design template Creating a presentation Saving the presentation Using graphics in presentations Formattinging and animating slides Adding headers and footers to slides Printing slides and handouts
Instructional Methods	Lecture, demonstration, practical exercises

‣ Introduction to Microsoft Word

Course Number:	ITC0106
Aim	The aim of this course is to provide participants with basic knowledge and skills in word processing using Microsoft Word.
Duration	4 Days
Proposed Course Dates	November 18 - 21, 2019
Course Loading	13
Pre-requisite	Successful completion of Introduction to Computer or similar training
Target Group	All Public Officers
Course Objectives	At the end of the course, participants should be able to: Demonstrate proficiency in creating, editing and formatting word-processed documents
Course Content	The basics of word processing Document creation Document creation and organisation Document checking and editing
Instructional Methods	Lecture, demonstration, practical exercises

‣ Orientation to the Public Service

Course Number:	GEN0107
Duration:	4 days
Number of Participants:	20
Course Dates:	January 20 - 23, 2020 March 9 - 12, 2020
Target Group:	All officers who have been employed in the public service for four years or less, and who have not undergone a formal orientation programme.
Course Aim:	To provide participants with an overview of government and the public service.
Course Outcomes:	At the end of the training, participants will be able to: Explain the functions of the public service Describe their responsibilities as public officers Identify the main conditions of service List the various benefits that accrue to public officers Discuss career development Discuss performance management
Course Content:	The course will cover the following broad subject areas: Administrative, legislative and executive arms of government Legislative framework Performance management (PRDS) Conditions of Service Working with files Career Development
Delivery Methods:	Face-to-face
Instructional Methods:	The following methods will be used in course delivery: Lectures Group Discussion Buzz groups
Assessment Method:	N/A

‣ PRDS and You

Course Number:	GEN0106
Duration:	1 day
Number of Participants:	20
Course Dates:	September 17, 2019 September 18, 2019 October 17, 2019 October 18, 2019
Target Group:	All public officers.
Course Aim:	To expose participants to the performance appraisal tools the government of Barbados uses to develop and motivate public officers adn to evaluate their work performance.
Course Outcomes:	At the end of the training, participants will be able to: Define performance management Explain five (5) objectives of PRDS Explain five (5) benefits of PRDS Discuss the PRDS cycle Identify the steps in the PRDS cyclet
Course Content:	The course will cover the following broad subject areas: Definition of performance management Benefits of PRDS The PRDS cycle Coping with poor performance
Delivery Methods:	Face-to-face
Instructional Methods:	The following methods will be used in course delivery: Lectures Group Discussion Buzz groups Case study
Assessment Method:	N/A

‣ Time Management

Course Number:	GEN0104
Duration:	1 day
Number of Participants:	20
Course Dates:	January 14, 2020
Target Group:	All Public Officers
Course Aim:	To expose participants to current methods and strategies for managing their time, with a view towards improving individual and organisational productivity.
Course Outcomes:	At the end of the training, participants will be able to: Define Time Management; Analyse Time Schedules; Set Goals and Objectives; Prioritise Activities; Identify Time Wasters; and List Key Strategies for Time Management.
Course Content:	The course will cover the following broad subject areas: The Concept of Time Management; Recording Use of Time; Analysing Use of Time; Identifying Time Wasters; and Strategies for Managing Time.
Delivery Methods:	Face-to-face
Instructional Methods:	The following methods will be used in course delivery: Lectures Case Studies Role Plays

‣ Seminar – Emergency Preparedness

Course Number:	ISS0102
Aim	To promote awareness about threats posed by hurricanes, tropical storms and other types of hazards and disasters and to provide public officers with the opportunity to discuss safety procedures during such events.
Duration	½ Day
Proposed Course Dates	June 27, 2019
Course Loading	100
Pre-requisite	None
Target Group	All public officers
Course Objectives	At the end of the seminar, participants should be able to: Discuss the types of natural disasters that occur in our region Identify their responsibilities/behaviours before, during and after a hurricane/storm Discuss the structure of a personal/family emergency plan Outline evacuation procedures for safeguarding themselves and others
Course Content	Types of disasters Your role and responsibilities before, during and after an event Personal and workplace evacuation procedures Personal/family emergency plans

‣ Seminar – Safety and Health at Work

Course Number:	ISS0104
Aim	To sensitize public officers to the Safety and Health at Work (SHaW) Act Cap 356 adn to promote occupational safety and health procedures that relate to their responsibilities as public sector employees.
Duration	½ Day
Proposed Course Dates	October 24, 2019
Course Loading	100
Pre-requisite	None
Target Group	All public officers
Course Objectives	At the end of the seminar, participants should be able to: Discuss the Safety and Health at Work Act, Cap 356 as it applies to their place of work Explain the concept of risk assessment and how it is used to prevent accidents Identify the factors impacting on indoor air qualtiy
Course Content	Introduction to SHaW Act, Cap 356 Risk Assessment and Accident prevention Managing Indoor Air Quality <

‣ Seminar – Understanding Misconduct

Course Number:	ISS0106
Aim	To provide public officers with the opportunity to discuss the different categories of misconduct in the public service and understand how each category is to be investigated.
Duration	½ Day
Proposed Course Dates	November 5, 2019
Course Loading	100
Pre-requisite	None
Target Group	All public officers
Course Objectives	At the end of the seminar, participants should be able to: Define misconduct Explain the difference between misconduct of a serious nature and misconduct of a minor nature Discuss the steps involved in investigating misconduct in the Public Service
Course Content	Behaviours which constitute misconduct Penalties for misconduct Process for adjudicating misconduct of a minor nature Process for adjudicating misconduct of a serious nature