Duration:

2 days

 No. of Participants:

 20

Target Group:

 Course Aim:

 To enable participants to enhance their interpersonal relations through the use of effective communication techniques.

Course Outcomes:

At the end of the training, participants will be able to:

• Define the role of communication in various settings
• List communication barriers and strategies for minimising/eliminating these barriers
• Demonstrate communication and interpersonal relationship techniques

Course Content:

The course will cover the following broad subject areas:

• The communication process
• Barriers to effective communication
• Interpersonal skills:
• dealing with difficult personality types
• conflict management
• Assertion vs aggression
• Strategies for enhancing interpersonal skills

Delivery Methods:

Instructional Methods:

The following methods will be used in course delivery:

• Lectures
• Case Studies
• Role Plays
• Small group and plenary discussions

Duration:

2 days

 No. of Participants:

 20

Target Group:

 Course Aim:

 To improve competence in public officers' delivery of customer service at the organizational level and by extension, to the wider public service.

Course Outcomes:

At the end of the training, participants will be able to:

• Respond appropriately to customers
• Effectively communicate information to customers
• Prepare to deal with customers
• Give consistent service to customers
• Build customer confidence in the level of service provided
• Meet the ongoing needs and expectations of customers
• Contribute to developing the relationship between the organisation and its customers
• Contribute to maintaining a safe work environment for customers, staff and visitors
• Maintain personal health and hygiene

Course Content:

The course will cover the following broad subject areas:

• Introduction to Customer Service
• Promoting a positive impression of self and organisation
• Delivering reliable customer service
• Developing customer relationships
• Resolving customer service problems
• Maintaining a safe and secure working environment

Delivery Methods:

Instructional Methods:

The following methods will be used in course delivery:

• Lectures
• Case Studies
• Role Plays
• Small group and plenary discussions

At the end of the training, participants will be able to:

• Overcome the fear and nervousness associated with presenting
• Develop key skills to construct and deliver effective presentations
• Present with clarity and energy
• Use visual aids to enhance the appeal and professionalism of their presentation
• Demonstrate confidence and dynamism as a presenter

The course will cover the following broad subject areas:

• Planning the presentation
• The Art of Communication – positive body language
• Speech writing techniques
• Managing the audience
• Tools of the Trade: Using Visual Aids and PowerPoint
• Voice intonation and its uses
• Successful impromptu speaking

The following methods will be used in course delivery:

• Lectures
• Group Discussion
• Practical exercises

• Individual presentations

Duration

5 Days

Proposed Course Dates

July 29 - August 6, 2019

(Note that August 1 and August 5 are public holidays)

Course Loading

20

Pre-requisite

None

Target Group

Accountants and assistant accountants or persons who currently act in those capacities

Course Objectives

At the end of the course, participants should be able to:

• Apply the legislation that governs the accounting functions in the public service.

• Discuss the financial management process.

• Employ the principles of internal control to their department.

• Verify data inputted into the financial management information system.

• Identify behaviour that leads to effectiveness as a supervisor.

Course Content

• Financial Management and Audit Act 2007 – 11

• Financial Management and Audit (Amendment) Act 2008 – 8

• Financial Management and Audit (Financial) Rules, 2011

• Public Service Act Cap 29

• General Orders for the Public Service of Barbados 1970

• Estimates and Budgetary Process

• Appropriation Accounts

• Request for Quarterly Allocation (RQA)

• Principles of internal control

• Smart Stream

• Payroll

• Cash vs accrual basis

• Recording of transactions

• Types of accounts

• Charts of accounts

• Overview of financial statements

• Treatment of overdrawn salaries

• Treatment of hotel accommodation

• Calculation of salaries, NIS

• Consolidation Tax

Instructional Methods

Lectures, practice exercises, demonstrations, case studies and group discussions.

Duration

3 Days

Proposed Course Dates

July 17 - 19, 2019

February 18 - 20, 2020

Course Loading

20

Pre-requisite

None

Target Group

All officers in the public service who function as first level supervisors in posts not limited to senior clerk, assistant accountat, executive officer and personnel officer.

Course Objectives

• To provide participants with the essential knowledge and skills required to be a supervisor

• To enhance the participants' knowledge of the legal and regulatory framework of the public service so that they can effectively supervise.

Course Content

• What is means to be a supervisor

• Orienting the new officer

• PRDS and report writing

• The legislation: Making my job easier

• Managing conduct and behaviour

Delivery Methods

Face-to-face

Instructional Methods

Lectures, demonstrations, case studies and group discussions.

Duration

5 Days

Proposed Course Dates

July 8 - 12, 2019

Course Loading

13

Pre-requisite

None

Target Group

Officers who have no prior computer knowledge and need basic skills to start developing their computer competency.

Course Objectives

At the end of the course, participants should be able to:

• Use ICT for simple tasks and purposes
• Carry out the initial steps needed to use a personal computer
• Make use of common types of hardware and software while complying with relevant safety and security requirements
• Create adn manage files and folders
• Carry out regular external maintenance of hardware
• Solve common hardware and software errors, getting help with more difficult problems

Course Content

• Computer Hardware, Software and Peripherals

• Storing Information

• Personalising your Computer

• Understanding Your Operating System

• Data Security, Ethics and Legislation

• Health and Safety: Computer Workstation Ergonomics

Instructional Methods

Lecture, demonstration, practical exercises

Course Dates:

September 23 - 27, 2019
October 28 - November 1, 2019

Target Group

All Public Officers

Course Outcome:

At the end of the training, participants will be able to:

• Demonstrate proficiency in
  creating and manipulating data in a
  spreadsheet using Microsoft Excel  

Course Content

• Introduction to the basics of Excel
• Spreadsheet creation and organisation
• Spreadsheet checking and editing
• Spreadsheet functions and formulas
• Charts and graphs

Delivery Method:

 Face-to-Face 

Instructional Methods:

• Lecture
• Demonstration
• Practical exercises

Course Dates:

November 26 - 28, 2019

Target Group

All Public Officers

Course Outcomes:

At the end of the training, participants will be able to:

• send email (with or without attachments) whenever required; 
• open received emails and action accordingly;
• create a contact list or electronic rolodex;
• schedule individual and/or recurring appointments and/or meetings;
• electronically invite other persons to scheduled meetings;
• electronically create a daily and/or recurring task list;
• electronically assign tasks to other persons; and
• electronically send status reports on assigned tasks.  

Course Content

• Introduction to Microsoft Outlook
• Sending and receiving email
• Using the Contact/Address Book feature
• Setting appointments and/or meetings using the Calendar feature
• Using the Task feature
• Sharing your calendar  

Delivery Method:

Instructional Methods:

• Lecture
• demonstration
• practical exercises

Duration

3 Days

Proposed Course Dates

November 11 – 13, 2019

Course Loading

13

Pre-requisite

Successful completion of Introduction to Computers or similar training

Target Group

All Public Officers

Course Objectives

At the end of the course, participants should be able to:

• Determine what information should be used in their PowerPoint presentation

• Start Microsoft PowerPoint

• Create a PowerPoint presentation, using

  • Layout, text and slides

  • Design templates and images

• Add animation effects

• Print slides as handouts or notes, and

• Identify and employ elements of a good presentation

Course Content

• Starting a presentation

• The PowerPoint window

• Choosing a design template

• Creating a presentation

• Saving the presentation

• Using graphics in presentations

• Formattinging and animating slides

• Adding headers and footers to slides

• Printing slides and handouts

Instructional Methods

Lecture, demonstration, practical exercises

Duration

4 Days

Proposed Course Dates

November 18 - 21, 2019

Course Loading

13

Pre-requisite

Successful completion of Introduction to Computer or similar training

Target Group

All Public Officers

Course Objectives

At the end of the course, participants should be able to:

• Demonstrate proficiency in creating, editing and formatting word-processed documents

Course Content

• The basics of word processing

• Document creation

• Document creation and organisation

• Document checking and editing

Instructional Methods

Lecture, demonstration, practical exercises

March 9 - 12, 2020

At the end of the training, participants will be able to:

• Explain the functions of the public service
• Describe their responsibilities as public officers
• Identify the main conditions of service
• List the various benefits that accrue to public officers
• Discuss career development
• Discuss performance management

The course will cover the following broad subject areas:

• Administrative, legislative and executive arms of government
• Legislative framework
• Performance management (PRDS)
• Conditions of Service
• Working with files
• Career Development

The following methods will be used in course delivery:

• Lectures
• Group Discussion
• Buzz groups

• N/A

September 18, 2019

October 17, 2019

October 18, 2019

At the end of the training, participants will be able to:

• Define performance management
• Explain five (5) objectives of PRDS
• Explain five (5) benefits of PRDS
• Discuss the PRDS cycle
• Identify the steps in the PRDS cyclet

The course will cover the following broad subject areas:

• Definition of performance management
• Benefits of PRDS
• The PRDS cycle
• Coping with poor performance

The following methods will be used in course delivery:

• Lectures
• Group Discussion
• Buzz groups
• Case study

• N/A

The aim of the course is to provide managers and supervisors with knowledge and skills necessaryfor them to understand and utilise the principles and processes of the PRDS and its contribution to a culture of “renewed professionalism” in the public sector. It will also enable them to utilize the system as a management tool.

Duration

5 Days

Proposed Course Dates

jULY 22 - 26, 2019

Course Loading

20

Pre-requisite

None

Target Group

Managers and Supervisors (from Senior Clerk to Senior Administrative Officer and related grades)

Course Objectives

At the end of the course, participants should be able to:

• Explain the principles of performance management;

• Explain the processes of the PRDS;

• Write work plan objectives and performance measures;

• Write Unit and Individual work plan outlines;

• List benefits of the PRDS;

• Conduct progress meetings; and

• Prepare performance improvement plans.

Course Content

• Introduction to performance management

• Overview of performance appraisal in the Barbados public sector

• Benefits of the PRDS

• Communication: the Key to a successful PRDS

• Preparing for PRDS in your Unit

• Recognising good performance

• Dealing with unsatisfactory performance.

Instructional Methods

Theory, group discussions, practical exercises and demonstrations.

Duration

5 Days

Course Dates

June 3 - 7, 2019

Course Loading

20

Pre-requisite

None

Target Group

Officers either acting in or appointed to the personnel stream in the public service and persons with responsibility for personnel matters

Course Objectives

At the end of the course, participants should be able to:

• Identify the rules and regulations that govern personnel management in the public service.

• Prepare public service documents to reduce completion time/to improve turnaround and;

• Understand the framework for personnel management in public service.

Course Content

• Introduction to Personnel Management

• The Legislative Framework for Personnel Management

• Preparation of Public Service Personnel Documents

• The Organisational Framework

• Conditions of Service

• Pensions and Gratuities

• Leave Matters

• Performance Management

• Smart Stream

Instructional Methods

Practice exercises, lectures and discussions

Duration

2 Days

Proposed Course Dates

October 7 - 11, 2019

Course Loading

20

Pre-requisite

Currently performing the functions of research and preparing public service documents.

Target Group

Officers who are required to research and prepare public service documents

Course Objectives

• Explain the role that the administrative officer plays in the functioning of the public service;

• Apply a systematic approach to the research and writing of public service documents;

• Use established formats to prepare a variety of public service documents including minutes, reports, briefs and replies to parliamentary questions.

Course Content

• The Role of the Administrative Officer in the Public Service

• Conducting Research

• Preparing for Meetings and Minute Taking

• Writing Reports

• Writing Briefs

• Replies to Parliamentary Questions

• Diplomatic Notes

• Aide memoirs

• Green Papers

• White Papers

Instructional Methods

Lectures and Group discussion

Duration

½ Day

Proposed Course Dates

June 27, 2019

Course Loading

100

Pre-requisite

None

Target Group

All public officers

Course Objectives

At the end of the seminar, participants should be able to:

• Discuss the types of natural disasters that occur in our region

• Identify their responsibilities/behaviours before, during and after a hurricane/storm

• Discuss the structure of a personal/family emergency plan

• Outline evacuation procedures for safeguarding themselves and others

Course Content

• Types of disasters

• Your role and responsibilities before, during and after an event

• Personal and workplace evacuation procedures

• Personal/family emergency plans

Duration

½ Day

Proposed Course Dates

October 24, 2019

Course Loading

100

Pre-requisite

None

Target Group

All public officers

Course Objectives

At the end of the seminar, participants should be able to:

• Discuss the Safety and Health at Work Act, Cap 356 as it applies to their place of work

• Explain the concept of risk assessment and how it is used to prevent accidents

• Identify the factors impacting on indoor air qualtiy

Course Content

• Introduction to SHaW Act, Cap 356

• Risk Assessment and Accident prevention

• Managing Indoor Air Quality

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Duration

½ Day

Proposed Course Dates

November 5, 2019

Course Loading

100

Pre-requisite

None

Target Group

All public officers

Course Objectives

At the end of the seminar, participants should be able to:

• Define misconduct

• Explain the difference between misconduct of a serious nature and misconduct of a minor nature

• Discuss the steps involved in investigating misconduct in the Public Service

Course Content

• Behaviours which constitute misconduct

• Penalties for misconduct

• Process for adjudicating misconduct of a minor nature

• Process for adjudicating misconduct of a serious nature