Middle Management (Band 3)

The following Local In-Service Training courses are available for officers at this level.

    ‣ Communication and Interpersonal Skills

    Duration:

    2 days

     No. of Participants:

     20

    Course Dates:July 30-31, 2018

    Target Group:

    All Public Officers

     Course Aim:

     To enable participants to enhance their interpersonal relations through the use of effective communication techniques.

    Course Outcomes:

    At the end of the training, participants will be able to:

    • Define the role of communication in various settings
    • List communication barriers and strategies for minimising/eliminating these barriers
    • Demonstrate communication and interpersonal relationship techniques
     

    Course Content:

    The course will cover the following broad subject areas:

    • The communication process
    • Barriers to effective communication
    • Interpersonal skills:
    • dealing with difficult personality types
    • conflict management
    • Assertion vs aggression
    • Strategies for enhancing interpersonal skills
     

    Delivery Methods:

    Face-to-face

    Instructional Methods:

    The following methods will be used in course delivery:

    • Lectures
    • Case Studies
    • Role Plays
    • Small group and plenary discussions
     

    ‣ Introduction to Microsoft Excel

    Course Number:ITC0503
    Duration:4 days
    Number of Participants:15

    Course Dates:

    August 27-30, 2018

    Target Group

    All Public Officers

    Pre-requisite:Successful completion of Introduction to Computer Applications or equivalent.  
    Course Aim:To provide participants with basic knowledge and skills in Microsoft Excel.  

    Course Outcome:

    At the end of the training, participants will be able to:

    • Demonstrate proficiency in
      creating and manipulating data in a
      spreadsheet using Microsoft Excel
        

     

    Course Content

    • Creating a worksheet
    • Starting Excel
    • The Excel worksheet
    • The Worksheet Window
    • Entering data (text, numbers)
    • Formatting the worksheet
    • Calculating a sum
    • Formulae, functions and formatting
    • Order of operations
    • Entering and verifying formulae and
    • functions
    • What-if analysis
    • Absolute vs Relative addressing
    • The IF function
    • Charting
    • Working with large worksheets
     

    Delivery Method:

     Face-to-Face 

    Instructional Methods:

    The following methods will be used in course delivery:
    • Lecture
    • Demonstration
    • Practical exercise
     

    ‣ Introduction to Microsoft Outlook

    Course Number:ITC0504
    Duration:3 days
    Number of Participants:15

    Course Dates:

    September 3-5, 2018

    Target Group

    All Public Officers

    Pre-requisite:Successful completion of Introduction to Computer Applications or equivalent.  
    Course Aim:To provide participants with basic knowledge and skills in Microsoft Outlook.  

    Course Outcomes:

    At the end of the training, participants will be able to:

    • send email (with or without attachments) whenever required; 
    • open received emails and action accordingly;
    • create a contact list or electronic rolodex;
    • schedule individual and/or recurring appointments and/or meetings;
    • electronically invite other persons to scheduled meetings;
    • electronically create a daily and/or recurring task list;
    • electronically assign tasks to other persons; and
    • electronically send status reports on assigned tasks.  
     

    Course Content

    The course will cover the following broad subject areas:
    • Introduction to Microsoft Outlook
    • Sending and receiving email
    • Using the Contact/Address Book feature
    • Setting appointments and/or meetings using the Calendar feature
    • Using the Task feature
    • Sharing your calendar  
     

    Delivery Method:

    Face-to-Face 

    Instructional Methods:

    The following methods will be used in course delivery:
    • Lecture
    • demonstration
    • practical exercise
     

    ‣ Introduction to Microsoft PowerPoint

    AimThe aim of this course is to provide participants with basic knowledge and skills in creating electronic presentation using Microsoft PowerPoint. This course forms part of the Information and Communications Technology Programme

    Duration

    7 Days

    Proposed Course Dates

    To be announced

    Course Loading

    13

    Pre-requisite

    Successful completion of Introduction to Computers or similar training

    Target Group

    All Public Officers

    Course Objectives

    At the end of the course, participants should be able to:

    • Determine what information should be used in their PowerPoint presentation

    • Start Microsoft PowerPoint

    • Create a PowerPoint presentation, using

      • Layout, text and slides

      • Design templates and images

    • Add animation effects

    • Print slides as handouts or notes, and

    • Identify and employ elements of a good presentation

     

    Course Content

     
    • Starting a presentation

    • The PowerPoint window

    • Choosing a design template

    • Creating a presentation

    • Saving the presentation

    • Using graphics in presentations

    • Formattinging and animating slides

    • Adding headers and footers to slides

    • Printing slides and handouts

     

    Instructional Methods

    Lecture, demonstration, practical exercise

    ‣ Public Service Document Preparation

    AimThe aim of the course is equip participants with the knowledge and skills to produce public service documents.

    Duration

    2 Days

    Proposed Course Dates

    To be announced

    Course Loading

    20

    Pre-requisite

    Currently performing the functions of research and preparing public service documents.

    Target Group

    Administrative Officers I and II or Officers of related grades

    Course Objectives

     
    • Explain the role that the administrative officer plays in the functioning of the public service;

    • Apply a systematic approach to the research and writing of public service documents;

    • Use established formats to prepare a variety of public service documents including minutes, reports, briefs and replies to parliamentary questions.

     

    Course Content

     
    • The Role of the Administrative Officer in the Public Service

    • Conducting Research

    • Preparing for Meetings and Minute Taking

    • Writing Reports

    • Writing Briefs

    • Replies to Parliamentary Questions

    • Diplomatic Notes

    • Aide memoirs

    • Green Papers

    • White Papers

     

    Instructional Methods

    Lectures and Group discussion